Cpia 支持

遇到问题？我们来帮你。

常见问题

数据会自动同步到云端吗？
不会。所有数据仅保存在你的设备本地，不上传任何服务器。如需在设备间迁移，请使用 App 内的"备份与恢复"功能。
购买完整版后，怎么在其他设备恢复？
在新设备上打开 Cpia，进入设置页面，点击"恢复购买"，使用同一个 Apple ID 登录即可自动恢复。
家庭共享如何使用？
完整版支持家庭共享。家庭组中的其他成员打开 Cpia 后，同样点击"恢复购买"即可获得完整版权限。
汇率数据从哪里来，准确吗？
汇率数据来自 ExchangeRate-API，每次打开汇率功能时自动更新。数据为参考汇率，与银行实际兑换汇率可能略有出入。
我的数据丢了怎么办？
请检查是否之前通过"导出备份"保存过文件。如果没有备份，本地数据在卸载 App 后无法恢复。建议定期使用备份功能导出保存至文件 App。

如果以上内容未能解决你的问题，欢迎直接发邮件给我们，我们通常在 1–3 个工作日内回复。

查看完整的 Cpia 隐私政策。

Having trouble? We're here to help.

Is my data backed up to the cloud?
No. All data is stored locally on your device only and never uploaded to any server. To transfer data between devices, use the Backup & Restore feature inside the app.
How do I restore my Full Version purchase on a new device?
Open Cpia on your new device, go to Settings, and tap "Restore Purchases." Sign in with the same Apple ID used for the original purchase and it will restore automatically.
How does Family Sharing work?
The Full Version supports Family Sharing. Other members of your Family Sharing group can tap "Restore Purchases" in Settings to unlock the full version at no extra cost.
Where does the exchange rate data come from?
Exchange rates are provided by ExchangeRate-API and are updated each time you use the currency feature. Rates are indicative and may differ slightly from bank exchange rates.
I lost my data. Can I recover it?
Check if you previously exported a backup file. If no backup exists, data cannot be recovered after uninstalling the app. We recommend exporting backups regularly to Files app.

If the above didn't help, feel free to email us. We typically respond within 1–3 business days.

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